Privacy Policy

1. Who We Are

Cyborg Media Tech (“we”, “us”, “our”) is a performance marketing agency. Our registered business address is Faisalabad, Punjab, Pakistan. We serve clients in the United Kingdom, United States, Canada, and Australia. You can reach us at info@cyborgmediatech.com.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact information: Name, email address, phone number, and company name when you fill in a form or contact us.
• Communication data: Messages, emails, and other communications you send us.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
• Marketing preferences: Your preferences for receiving marketing communications from us.
• Business data: Information about your business, ad accounts, and marketing goals shared with us for the purpose of delivering our services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide our services
• To manage your client account and deliver agreed services
• To send you marketing communications (only where you have consented)
• To improve our website and services using analytics data
• To comply with our legal obligations
• To detect and prevent fraud or misuse of our services

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: Where processing is necessary to perform our services for you.
• Legitimate interests: Where we have a legitimate business reason, such as improving our services or preventing fraud.
• Consent: Where you have given us clear consent, such as subscribing to our newsletter.
• Legal obligation: Where we are required to process data to comply with the law.

5. How We Share Your Information

We do not sell your personal data. We may share it with:

• Service providers: Third-party tools we use to operate our business (e.g. HubSpot for CRM, Google Analytics for website analytics, Meta Business Suite for ad management).
• Legal authorities: Where required by law or to protect our rights.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

6. Cookies

Our website uses cookies to improve your browsing experience and to gather analytics data. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function.
• Analytics cookies: To understand how visitors use our site (Google Analytics).
• Marketing cookies: To track the effectiveness of our advertising campaigns (Meta Pixel, Google Ads tag).

You can control cookies through your browser settings. Disabling some cookies may affect your experience on our site.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data is retained for a minimum of 6 years following the end of our working relationship for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate data
• The right to erasure (“right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@cyborgmediatech.com. We will respond within 30 days.

9. International Data Transfers

We operate globally and your data may be transferred to and processed in countries outside your home country. Where required, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new “last updated” date.

13. Contact Us